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Returns Policy

 

Xtc Toys accepts unwanted items for refund or exchange for up to 30 days. All we ask is that these products are unopened, unused or unworn as appropriate.

 

It doesn't matter if you don't like the size, shape or colour of your new product when it arrives, as long as it’s not been used, and the packaging is undamaged, you can still return it.

 

You can try on your new underwear and clothing to see if it fits (but please keep your own underwear on!). And if you don't like it? Just return it to us, again, we ask if you could return all labels and / or packaging.

 

Faulty items will be replaced or exchanged up to 30 days after purchase, unless otherwise stated in the product specification.

 

In all cases you will need to tell us the details of your return and you can then post the item back to us.  This will ensure your return is processed as efficiently as possible.

 

If you wish to return any item please contact us at sales@xtctoys.co.uk with full details, including your order number and the reason for returning the item.

Returns Address:

Xtc Toys
10 Avondale Road
Nottingham
NG4 1AF
 

If your return request is within the 30 day return policy and is NOT on the exempt list we will send you a returns label via email which you can then print out and attach to your return.  If you are unable to print this out do not worry!  We will send this out to you by post.

 

Should your unwanted item be returned to us in an unsanitary, opened or used condition, we will have no choice but to decline your refund and return the item to you.

 

Underwear, rubberwear and consumables are exempt from your right to return once they have been opened, used or worn. This includes, but is not limited to:

  • Lubricant
  • Sex Toys
  • Massage Oils
  • Condoms
  • Room Aromas
  • Creams
  • Rubberwear
  • Lingerie

 

Cancellation

If you wish to cancel or amend an order, please contact us immediately at sales@xtctoys.co.uk.  Please quote your full name and address, and the order number which appears in your order confirmation. Please note that you should assume that the order might be dispatched immediately from the point that you have submitted it, and once an order has been dispatched it can neither be amended nor cancelled. However, by contacting us you greatly reduce this risk of this happening.

 

It is the customer's responsibility to ensure that items requested are the correct size before a purchase is made.